Frequently Asked Questions
Peak Order Processing Times
Please note that during peak range launch and sale events, order processing can take up to five business days. Email responses can also take up to 48 hours.
Jaggad have no problems if you want to return an item.
- You can return or exchange any garment for a full refund if it is within 14 days of receiving your original order. To start an online return, please contact firstname.lastname@example.org
- During December, we offer extended Christmas returns. Our return returns policy is extended until Friday 18th February for full priced items.
- Please note that all custom or special edition items are non-refundable. Given the made to order nature of these items, they cannot be refunded or exchanged.
- The amount refunded will be the price paid when purchasing the garment.
- Purchases made using Afterpay can be returned for a refund, within 14 days of receiving the item.
- Any custom made products cannot be returned or refunded
- Returns or Exchange parcels are payed for at the customers own expense.
- If you have purchased a garment that needs to be swapped due to size or colour, the buyer will send the goods back at their own expense and once the order has been received Jaggad will deliver the new garment/s right away
- International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service
- Refunds for international customers will occur once the goods are received
- It is a legal requirement that Jaggad declare the full value of goods (not including shipping charges) on all packages delivered outside of Australia. Shipments may be subject to import duties and taxes which are levied once a shipment reaches your country
- It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above
- Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances
- Please make sure you return the goods in the same condition you received them in. We are happy and willing to accept all garments returned, however, if they arrive in a poor condition we might have to send them back to you
- The goods are your responsibility until they reach our warehouse, so please make sure they are packed securely so they do not get damaged. Please also ensure you send the goods with a tracking number, otherwise we will not take responsibility if the goods never arrive at the Team Jaggad headquarters
Jaggad accept the following methods of payment:
Shipping & Handling
All orders will be dispatched from our warehouse within 3 working days using the Australia Post eParcel service when shipping in Australia. Please allow up to 5 working days during a New range release or a Sale.
|NSW||4 Days||5 - 6 Days|
|QLD||6 Days||7 - 8 Days|
|SA||4 Days||5 Days|
|TAS||5 Days||5- -6 Days|
|VIC||3 Days||5 Days|
|WA||6 - 7 Days||7 - 9 Days|
Shipping within Australia is FREE for orders from $150 and up, below $150 shipping is $7.95
|Spend||Over $400||$200-$399||$0 – $199|
|International||Free||AUS $15||AUS $35|
STANDARD DELIVERY TIMES
Within Australia: 4-7 working days (Allow up to 10 working days during a sale).
International: 14 – 21 working days*
Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances
*Pack & Track International: Country information HERE
*Registered Post International available to over 190 countries with signed delivery at most destinations
Team Jaggad have gone to great lengths to ensure the sizing is very consistent throughout the entire range.
Please see the chart below for measurements. Also, please pay attention to the models in the photographs as we have listed their measurements, height and weight.
If you have any specific questions on sizing please email email@example.com
HOW TO MEASURE
1 – CHEST
Measure straight around the fullest part of the chest, arms down.
2 – WAIST
Measure around the narrowest point.
3 – HIP
Stand with feet together and measure around the fullest point of the hip, keeping the tape parallel to the floor.
4 – THIGH
Widest part of the thigh, which varies per person.
CHOOSING THE RIGHT SIZE
In cases where your body measurements are between two sizes, go with the smaller size for a tighter fit and the larger size for a looser fit.
Bottom fit: If your body measurements for hip and waist result in two different suggested sizes, order the size from your hip measurement.
Top fit: If your body measurements for chest and waist result in two different suggested sizes, order the size from your chest measurement.
#TeamJaggad gift vouchers can be purchased to send to your family and friends. If you are after a last minute gift for a valued family member or friend why not purchase an on-line gift voucher. If it’s a physical gift you want to send to someone, you can also purchase a gift voucher that Jaggad will wrap and send to the address provided.
HOW DO I USE THE GIFT VOUCHER?
Every gift voucher will have a unique code on it. When you are checking out and paying for the garments you have chosen, you will be asked to enter the code and the value of the gift voucher will be deducted from the purchase price.
If you have any questions on the gift vouchers please email firstname.lastname@example.org